Privacy policy.

Updated June 2025

Introduction
At DigiKind Ltd (also known as Kathy Kyle Studio), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, store, and process your personal data. We may update this policy periodically, and the most recent version is indicated by the date above.

Information We Collect
We collect personal information when you subscribe to our newsletter or purchase our products. The specific details we collect are clearly presented on the relevant web pages. Additionally, we may collect your IP address and use cookies unless you configure your web browser to reject them.

Why We Collect Your Information
We collect your information for the following purposes:

  • To provide and operate our services in accordance with our legitimate business interests.

  • To offer customer support and technical assistance.

  • To communicate with you regarding service-related updates or personalised promotional messages.

  • To generate aggregated statistical data and other non-personally identifiable information, which we use to enhance our services.

  • To comply with applicable laws and regulations.

Last updated: June 13, 2025

My Store operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). My Store is powered by Squarespace, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

  • Account information including your username, password, security questions, preferences and settings.

  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;

  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;

  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customised shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.

  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.

  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.

  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Squareapce, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Squarespace to support personalised advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .

  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.

  • With our affiliates or otherwise within our corporate group.

  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Squarespace

The Services are hosted by Squarespace, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Squarespace as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Squarespace enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Squarespace. To provide these enhanced features, Squarespace may make use of personal information collected about your interactions with our store, along with other merchants, and with Squarespace. In these circumstances, Squarespace is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.

  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.

  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.

  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

  • Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.

  • Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at kathy@digikind.uk or contact us at 156 South Street, Dorking, ENG, RH4 2HF, GB For the purpose of applicable data protection laws, we are the data controller of your personal information.

Questions
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at hello@kathykyle.com.

Overview.

This website is operated by DigiKind Ltd, owned by Kathy Kyle. When we refer to "we," "us," or "our," we mean Kathy Kyle. By using this site and purchasing from us, you agree to these terms and conditions, including any additional policies we may reference.

By accessing or using this website, you agree to be bound by these terms. If you don’t agree to all the terms, please do not use our site. If these terms are considered an offer, acceptance is limited to them.

Any new features or tools added to the store will also follow these terms. We may update or change these terms at any time by posting updates here. You are responsible for checking this page for changes. Continued use of the website after changes means you accept them.

Our store is hosted on Squarespace, which provides the platform for our online store.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these terms, you confirm that you are at least the legal age in your area, or that you have permission for any minors you’re responsible for to use the site.

You agree not to use our products for illegal or unauthorized purposes, and not to violate any laws, including copyright laws.

You must not upload harmful software, viruses, or code. Violating these terms will result in immediate termination of your access to the service.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone, for any reason, at any time.
You understand that your data (excluding credit card information) may be transferred unencrypted across networks and adapted to fit technical requirements. Credit card information is always encrypted during transfer.

You agree not to copy, sell, or exploit any part of our service or access to our site without written permission from us.

The section headings are just for convenience and don’t affect these terms.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We’re not responsible if the information on this site isn’t accurate, complete, or up-to-date. The material here is for general information and should not be relied upon alone when making decisions. Always consult other sources for more accurate or current information. Using the material on this site is at your own risk.

Our site may include historical information, which is for reference only and not current. We can change or update the site’s content at any time, but we are not obligated to update it regularly. You are responsible for checking for any updates or changes.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products can change at any time without notice.
We can also modify or stop offering the Service (or any part of it) at any time, without notice.

We are not responsible for any changes in price, service modifications, suspensions, or discontinuations.

SECTION 5 - PRODUCTS OR SERVICES
Some products or services may only be available online through our website. These may have limited quantities and can only be returned or exchanged according to our Return Policy.

We’ve made every effort to display our products’ colors and images accurately, but we can’t guarantee they’ll match what you see on your screen.

We may limit sales of products or services to specific people, regions, or jurisdictions, at our discretion. We can also limit the quantities of any products or services we offer. Product descriptions and prices can change without notice. We can stop offering any product at any time. Any offer for products or services is void where prohibited.

We do not guarantee that the products, services, or information you purchase will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place. We may limit or cancel orders based on quantity, customer account, payment method, or billing/shipping address. If we make changes or cancel an order, we will try to contact you using the email or phone number provided.

You agree to provide accurate and up-to-date purchase and account information when making purchases. You also agree to promptly update your account information, including email, credit card details, and expiration dates, so we can process your orders and contact you if needed.

For more details, please refer to our Returns Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools that we don’t control or monitor.

You understand and agree that we offer these tools "as is" and without any guarantees or endorsements. We are not responsible for any issues that arise from your use of these tools.

Using any third-party tools is entirely at your own risk. Make sure you are familiar with and agree to the terms set by the third-party provider.

In the future, we may offer new services or features (including new tools), and these will also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Our website may include content, products, or services from third parties.

Links to third-party websites are not controlled by us, and we are not responsible for their content or accuracy. We do not guarantee or accept responsibility for third-party materials or websites.

We are not liable for any damages or issues related to purchases or use of goods and services from third-party websites. Before engaging with any third-party, carefully review their policies.

If you have complaints or concerns about third-party products, please contact the third-party directly.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

We are not required to respond to comments. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through our store is governed by our Privacy Policy. Please review our Privacy Policy for more details.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, there may be errors, inaccuracies, or omissions on our site or in our services, such as in product descriptions, pricing, promotions, offers, shipping charges, or availability. We reserve the right to correct these errors, update information, or cancel orders if any details are inaccurate, without prior notice (even after you’ve placed an order).

We are not obligated to update or amend any information, except as required by law. Dates showing when the information was last updated should not be interpreted as indicating that all information has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to the other restrictions in these Terms of Service, you are prohibited from using the site or its content for the following purposes:

  • For any illegal activity or to encourage others to engage in illegal activities.

  • To violate any local, state, national, or international laws or regulations.

  • To infringe on or violate our or others' intellectual property rights.

  • To harass, insult, harm, defame, or discriminate against others based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.

  • To submit false or misleading information.

  • To upload or transmit viruses or malicious code that may disrupt the Service or related websites.

  • To collect or track others' personal information.

  • To engage in spam, phishing, or scraping.

  • For any immoral or obscene purposes.

  • To bypass or interfere with the security features of the Service or any website.

We reserve the right to terminate your use of the Service or website if you violate any of these prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We don’t guarantee that our service will always be available, timely, secure, or error-free.

We don’t guarantee that the results from using our service will be accurate or reliable.

We may remove or stop offering the service at any time, without notice to you.

You use the service at your own risk. The service and all products are provided "as is" and "as available," without any guarantees or warranties, either express or implied.

We are not liable for any injury, loss, or damages (including lost profits, data, or replacement costs) arising from your use of the service, products, or any content, even if we were informed of the possibility of such damages. In some jurisdictions, our liability may be limited by law.

SECTION 14 - INDEMNIFICATION
You agree to protect and hold Kathy Kyle and our team (including affiliates, partners, employees, etc.) harmless from any claims or demands made by third parties due to your breach of these Terms of Service or violation of any laws or third-party rights.

SECTION 15 - SEVERABILITY
If any part of these Terms is found to be unlawful or unenforceable, that part will be removed, but the rest of the Terms will remain in effect.

SECTION 16 - TERMINATION
Any obligations or liabilities that occurred before the termination will still apply after the agreement ends.

These Terms are effective until either you or we decide to end them. You can end these Terms anytime by telling us you no longer want to use our Services, or by stopping your use of our site.

If we believe you haven’t followed these Terms, we can terminate the agreement without notice, and you will still be responsible for any amounts owed up to the termination date. We may also deny you access to our Services.

SECTION 17 - ENTIRE AGREEMENT
If we don’t enforce any part of these Terms, it doesn’t mean we’ve waived our right to do so in the future.

These Terms, along with any other policies or rules on the site, form the complete agreement between you and us and replace any previous agreements or communications (written or spoken).

Any unclear parts of these Terms will not be interpreted against us.

SECTION 18 - GOVERNING LAW
These Terms and any related agreements are governed by the laws of the United Kingdom.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can view the latest version of these Terms at any time on this page.

We can update, change, or replace any part of these Terms at our discretion by posting updates on our website. It’s your responsibility to check for changes. By continuing to use our website or Services after changes are posted, you accept those changes.

SECTION 20 - CONTACT INFORMATION
If you have questions about these Terms, please email us at hello@kathykyle.com.

Returns Policy

  • 30-day Return Window: You can return items within 30 days of your purchase. After 30 days, we can’t offer refunds or exchanges.

  • Return Eligibility: Items must be unused, in original condition, and in their original packaging.

  • Non-returnable Goods: Some items are not eligible for return.

  • Order Cancellation: You can cancel your order within seven days of purchase or receiving your goods (whichever is longer). You'll receive a full refund if you cancel. Contact us by email to arrange this. For bespoke orders, we cannot cancel or refund once your order is placed. We require a 50% deposit for bespoke orders at the time of commissioning, with the final payment due once the art is completed.

  • Return Shipping Costs: If your goods have been dispatched, you are responsible for the return shipping costs. Only the cost of the original item will be refunded.

Exchange Policy

  • Exchanges: We work hard to ensure our product images and descriptions are accurate, but there may be slight colour variations. If you'd like to exchange an item, please contact us to discuss it.

Refunds

  • Refund Process: Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be processed and applied to your original payment method.

  • Late or Missing Refunds: If you haven’t received your refund yet, check your bank account, contact your credit card company or bank (it may take time to process), and if needed, contact us at hello@kathykyle.com.

  • Sale Items: Only regular-priced items can be refunded. Sale items are non-refundable.

Shipping

  • Return Shipping: You are responsible for the return shipping costs. Shipping costs are non-refundable. If you receive a refund, return shipping will be deducted from your refund.

  • Return Time: Shipping times may vary depending on your location.

  • Trackable Shipping: We recommend using a trackable shipping service or purchasing shipping insurance, as we can’t guarantee receipt of your returned item.